CHU Underwriting Agencies building insurance: what each policy covers, and who underwrites it
3 building policies from CHU Underwriting Agencies. For each: how the building is valued, whether flood and accidental damage are covered, and what happens once the building is left empty, with the sentence from its own documents. Underwritten by QBE Insurance (Australia) Limited.
- Website
- chu.com.au/
- What it is
- Underwriting agency
- Listed on
- Houses and rental properties, Apartment and unit buildings (strata)
- Underwriter
- QBE Insurance (Australia) Limited
- APRA
- Authorised by APRA to write new general insurance (listed as QBE Insurance (Australia) Limited)
Building policies
CHU Residential Strata Insurance Plan (QM562)
- Type
- Residential strata · Residential
- Sold
- Direct or through a broker
- Flood
- Optional extra
- Accidental damage
- Not stated
- Left empty
- Not stated.
- Who it is for
- Bodies corporate / owners corporations of residential strata or company title property with less than 20% of floor space used commercially (and SA community corporations).
- Documents
- Residential Strata PDS (May 2026) (1 May 2026) · Residential Strata TMD (from 1/05/2026) (1 May 2026) · Important documents index
- The PDS makes flood selectable on the policy schedule (wording: 'Flood if shown in the Schedule as not selected').
The policy
“Strata insurance protects the building and shared common areas from unexpected events such as fire, storm, water damage, theft and legal liability.”
Source: chu.com.au/strata-insurance/residential-strata-insurance/ · Confirmed on the insurer's page on 13 November 2026.
How it is sold
“Residential Strata Insurance Plan - QM562 can be sold via direct contact between the customer and CHU. CHU also has a network of Authorised Representatives that are authorised to provide general financial product advice when arranging policies on behalf of CHU. Brokers are also able to provide financial product advice for acquiring new policies, renewing policies, or cancelling policies.”
Source: chu.com.au/wp-content/uploads/2026/03/QM9018-0526-Residential-Strata-Insurance-Plan-TMD-for-QM562.pdf · Confirmed on the insurer's page on 13 November 2026.
Flood
“Storm or Rainwater to retaining walls, or caused by Flood if shown in the Schedule as not selected;”
Source: chu.com.au/wp-content/uploads/2026/04/CHU_ResidentialStrata_PDS_052026.pdf · Confirmed on the insurer's page on 13 November 2026.
Who it is for
“where less than 20% of the floor space is used for commercial purposes.”
Source: chu.com.au/wp-content/uploads/2026/03/QM9018-0526-Residential-Strata-Insurance-Plan-TMD-for-QM562.pdf · Confirmed on the insurer's page on 13 November 2026.
CHU Commercial Strata Insurance Plan (QM569)
- Type
- Commercial strata · Commercial
- Sold
- Direct or through a broker
- Flood
- Not stated
- Accidental damage
- Not stated
- Left empty
- Not stated.
- Who it is for
- Bodies corporate / owners corporations of commercial or mixed-use strata or company title property where 20% or more of total floor space is commercial.
- Documents
- Commercial Strata PDS (October 2023) (1 October 2023) · Commercial Strata TMD (QM9013, January 2025) (1 January 2025)
The policy
“Cover to protect your commercial strata or mixed-use building, mandated across Australia.”
Source: chu.com.au/strata-insurance/commercial-strata-insurance/ · Confirmed on the insurer's page on 13 November 2026.
How it is sold
“Commercial Strata Insurance Plan (QM569) can be sold via direct contact between the customer and CHU. CHU also has a network of Authorised Representatives that are authorised to provide general financial product advice when arranging policies on behalf of CHU. Brokers are also able to provide financial product advice for acquiring new policies, renewing policies or cancelling policies.”
Source: chu.com.au/wp-content/uploads/2026/03/QM9013-0125-CHU-Commercial-Strata-Insurance-Plan-TMD-for-QM569.pdf · Confirmed on the insurer's page on 13 November 2026.
Who it is for
“where 20% or more of the total building floor space is used for commercial purposes”
Source: chu.com.au/wp-content/uploads/2026/03/QM9013-0125-CHU-Commercial-Strata-Insurance-Plan-TMD-for-QM569.pdf · Confirmed on the insurer's page on 13 November 2026.
CHU Landlord Insurance (QM10074)
- Type
- Landlord · Residential
- Sold
- Direct or through a broker
- Building valued as
- Not stated
- Flood
- Not stated
- Accidental damage
- Not stated
- Left empty
- Extra $1,500 excess after 90 days; extra $4,500 excess after 365 days. You must tell the insurer. Only if you did not tell CHU. Not charged for riot, lightning, earthquake, collision or falling trees.
- Who it is for
- Owners renting out a strata dwelling (unit, apartment, townhouse or villa) or a freestanding house. Building cover is for freestanding houses; a strata lot gets landlord contents, loss of rent and liability only, unless it is a WA survey strata or QLD standard format plan lot, which CHU may quote.
- Documents
- Landlord Insurance PDS (March 2025) (1 March 2025) · Landlord Insurance TMD (May 2026) (1 May 2026) · Landlord Insurance Additional Information Guide
The policy
“Protect your residential investment property with cover designed for landlords of strata properties (including units, apartments, townhouses and villas) and freestanding homes.”
Source: chu.com.au/landlord-insurance/ · Confirmed on the insurer's page on 13 November 2026.
How it is sold
“Landlord Insurance - QM10074 can be sold via direct contact between the customer and CHU. CHU also has a network of Authorised Representatives that are authorised to provide general financial product advice when arranging policies on behalf of CHU. Brokers are also able to provide financial product advice for acquiring new policies, renewing policies, or cancelling policies.”
Source: chu.com.au/wp-content/uploads/2026/04/QM10083-0526-CHU-Landlord-Insurance-TMD-for-QM10074.pdf · Confirmed on the insurer's page on 13 November 2026.
Left empty
“you do not tell us that your rental property will be unoccupied for more than 90 consecutive days; and • you make a claim for an incident that occurs more than 90 days after your rental property was first unoccupied.”
Source: chu.com.au/wp-content/uploads/2026/03/QM10074-0325-CHU-Landlord-Insurance-Product-Disclosure-Statement.pdf · Confirmed on the insurer's page on 13 November 2026.
Left empty: the extra excess
“Number of consecutive days unoccupied: 91-365 days: $1,500 366+ days: $4,500”
Source: chu.com.au/wp-content/uploads/2026/03/QM10080-0825-CHU-Landlord-Insurance-AIG-for-QM10074.pdf · Confirmed on the insurer's page on 13 November 2026.
Who it is for
“Building cover is generally not available for strata properties where the building is insured by a body corporate.”
Source: chu.com.au/landlord-insurance/ · Confirmed on the insurer's page on 13 November 2026.
Who underwrites and sells it
Underwriter
“CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) acts under a binding authority as agent of the insurer QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFS Licence No: 239545).”
Source: chu.com.au/strata-insurance/residential-strata-insurance/ · Confirmed on the insurer's page on 13 November 2026.
QBE Insurance (Australia) Limited: licence
- AFS licence
- 239545 · QBE INSURANCE (AUSTRALIA) LIMITED
- ABN
- 78003191035
- Licensed since
- 10 March 2004
- Principal business
- Sydney NSW 2000
- General insurance
- Licensed to deal in general insurance products
From ASIC's AFS Licensee dataset, release of 11 November 2026, Creative Commons Attribution 3.0 Australia.
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