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RACQ building insurance: what each policy covers, and who underwrites it

2 building policies from RACQ. For each: how the building is valued, whether flood and accidental damage are covered, and what happens once the building is left empty, with the sentence from its own documents. Underwritten by RACQ Insurance Limited.

Website: racq.com.au/
What it is: Insurer
Listed on: Houses and rental properties
Underwriter: RACQ Insurance Limited
APRA: Authorised by APRA to write new general insurance (listed as RACQ Insurance Limited)
Sold by: RACQ Distribution Services Pty Limited · AFSL 567130

Building policies

RACQ Home Insurance (home building cover)

Type: Home building · Residential
Sold: Direct
Building valued as: Sum insured
Flood: Included
Accidental damage: Optional extra
Left empty: Some events not covered after 60 days. Still covered: animal damage, earthquake, flood, impact, lightning, riots, storm, tsunami. You must tell the insurer. Unless you told RACQ beforehand (it may then set security conditions). Also counts as unoccupied if someone stays less than one night a week on average.
Who it is for: People who own and reside in the insured home, or are landlords of a residential building (TMD).
Documents: Household Insurance Product Disclosure Statement (effective 9 December 2024) (9 December 2024) · Supplementary Product Disclosure Statement (29 July 2025) (29 July 2025) · Key Facts Sheet - Household building insurance (effective 1 September 2025) (1 September 2025) · Target Market Determination - Household Insurance (effective 1 September 2025) (1 September 2025)

Accidental glass breakage is included; wider accidental damage is the optional benefit 'Advanced cover'.
Cover is for a sum insured chosen by the customer; the KFS states the payout is limited to that amount.

The policy

“The RACQ Home Insurance product has been designed for people who want to be covered against financial loss caused by an incident involving their home”

Source: racq.com.au/-/media/project/racqgroup/racq/pdf/insurance/tmd/household-insurance/tmd-household-01092025.pdf?rev=860b131508304d3f864fb17a19820cd6&hash=4055826FE09FB42043D69427D0E64779 · Confirmed on the insurer's page on 13 November 2026.

How it is sold

“contact centres by calling 13 1905, • website by visiting racq.com (where available), and • stores (including agencies).”

How the building is valued

“Under this policy you set the maximum level of cover and your payout is limited to that amount (Sum insured).”

Source: racq.com.au/-/media/project/racqgroup/racq/pdf/insurance/keyfactsheet/household-insurance/household_kfsbld_01092025.pdf?rev=e9a5e33d184445d4b6b658112cd0e54e&hash=FCC26F0FD6AD384C5A6E0615B62E0B3B · Confirmed on the insurer's page on 13 November 2026.

Flood

“Flood Yes You’re not covered for loss or damage to lawns or grass, swimming pools and spas and their covers and liners, the water in swimming pools and spas, shade or sail cloth and fabric awnings.”

Accidental damage

“Optional – We cover accidental damage to some items under the optional benefit of “Advanced cover”.”

Left empty

“you haven’t told us that your home will be unoccupied for more than 60 days, cover for any loss or damage to your home or your contents will only apply where the loss or damage is caused by one or more of the insured events”

Source: racq.com.au/-/media/project/racqgroup/racq/pdf/insurance/pds/household-insurance/pds-racq-household-insurance-091224-hh2-1224.pdf?rev=cabbbeaace5a47fbb1594d564d010ce4&hash=E43213886CA8CC5E227C8CAFD8C591F1 · Confirmed on the insurer's page on 13 November 2026.

Who it is for

“Own and reside in the insured home or,”

RACQ Home Insurance (landlord / tenanted home)

Type: Landlord · Residential
Sold: Direct
Building valued as: Sum insured
Flood: Included
Accidental damage: Not covered
Left empty: Some events not covered after 60 days. Still covered: animal damage, earthquake, flood, impact, lightning, riots, storm, tsunami. You must tell the insurer. Unless you told RACQ beforehand (it may then set security conditions). Also counts as unoccupied if someone stays less than one night a week on average.
Who it is for: Landlords of a residential building (TMD); TMD says the product is not suitable for landlords needing full landlord protection for a tenanted property.
Documents: Household Insurance Product Disclosure Statement (effective 9 December 2024) (9 December 2024) · Supplementary Product Disclosure Statement (29 July 2025) (29 July 2025) · Key Facts Sheet - Household building insurance (effective 1 September 2025) (1 September 2025) · Target Market Determination - Household Insurance (effective 1 September 2025) (1 September 2025)

RACQ has no separate landlord product: landlords use the same Household Insurance with 'Tenanted' shown on the certificate of insurance.
Accidental damage, malicious damage or theft by a tenant is an included benefit, but the optional accidental damage cover is not available if you rent out your home.

The policy

“If you are a landlord and ‘Tenanted’ is shown on your COI, your home also includes your:”

How it is sold

“contact centres by calling 13 1905, • website by visiting racq.com (where available), and • stores (including agencies).”

How the building is valued

“Under this policy you set the maximum level of cover and your payout is limited to that amount (Sum insured).”

Flood

Accidental damage

“You’re not covered for accidental damage if you rent out your home.”

Left empty

Who it is for

“Landlords that require full landlord protection for their tenanted property.”

Who underwrites and sells it

Underwriter

“RACQ Insurance Limited issues your insurance policy and is responsible for the obligations set out in this PDS and any Supplementary Product Disclosure Statement.”

Who sells it

“Provided/Distributed by RACQ Distribution Services Pty Limited, AFS Licence Number 567130, and its authorised representatives.”

RACQ Insurance Limited: licence

AFS licence: 233082 · RACQ INSURANCE LIMITED
ABN: 50009704152
Licensed since: 1 December 2003
Principal business: Eight Mile Plains QLD 4113
General insurance: Licensed to deal in general insurance products

From ASIC's AFS Licensee dataset, release of 11 November 2026, Creative Commons Attribution 3.0 Australia.

Distributor's licence

AFS licence: 567130 · RACQ DISTRIBUTION SERVICES PTY LTD
ABN: 35116361650
Licensed since: 6 June 2025
Principal business: Eight Mile Plains QLD 4113

From ASIC's AFS Licensee dataset, release of 11 November 2026, Creative Commons Attribution 3.0 Australia.

Deep Almanac is a secondary source and this page is provided for general information and reference. It is not financial, investment, legal, valuation, educational or other professional advice, and it is not a substitute for checking the original source. What each policy covers and who underwrites it are read from each insurer's own documents by hand and re-checked daily, so a change can take a day to appear, and the policy wording you are issued is what applies to you. You are responsible for any decision you or your software makes in reliance on this page. See our terms of use.